Refund policy

Return & Refund Policy

Last Updated: August 2026

At Mallu Mart, we are committed to providing quality products and a hassle-free shopping experience. Please read our Return & Refund Policy carefully before placing an order.

1. Return Window

Customers can request a return or replacement within 7 days of the delivery date.

2. Mandatory 360° Unboxing Video

To ensure a fair and transparent claim process, a 360° unboxing video is mandatory for all return, replacement, or refund requests involving:

  • Damaged products

  • Defective products

  • Wrong item received

  • Missing items or accessories

Video Requirements

The video must:

  • Start before opening the package.

  • Clearly show the shipping label on the sealed parcel.

  • Show a complete 360° view of the package before opening.

  • Be recorded in one continuous shot without cuts, pauses, or edits.

  • Clearly display the product, accessories, and any visible damage or defects.

Claims submitted without a valid 360° unboxing video may not be eligible for return, replacement, or refund. This helps protect both our customers and our business from fraudulent claims.

3. Eligible Return Reasons

Returns or replacements are accepted if:

  • You received a damaged or defective product.

  • You received the wrong product.

  • Items or accessories are missing from the package.

  • The product is significantly different from its description.

4. Return Conditions

To qualify for a return:

  • The item must be unused and in its original condition.

  • All original packaging, tags, manuals, and accessories must be included.

  • Proof of purchase or the order number must be provided.

5. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Personal care and hygiene products

  • Innerwear

  • Perishable goods

  • Customized or personalized items

  • Digital products or gift cards

  • Clearance or final sale products

6. Return Process

  1. Contact Mallu Mart Customer Support within 7 days of delivery.

  2. Share your order number and the mandatory 360° unboxing video along with photos (if required).

  3. Once your request is approved, we will arrange a return pickup where available or provide return instructions.

  4. After the returned product passes inspection, your replacement or refund will be processed.

7. Refund Policy

Once the returned item is received and approved:

  • Refunds will be processed within 5–7 business days.

  • Prepaid orders will be refunded to the original payment method.

  • Cash on Delivery (COD) orders will be refunded via UPI or bank transfer after verification.

8. Replacement Policy

A replacement will be offered for:

  • Damaged products

  • Defective products

  • Incorrect products

  • Missing accessories (subject to verification)

If the same product is unavailable, a full refund will be issued.

9. Return Shipping Charges

  • If the error is on Mallu Mart's side (wrong, damaged, or defective product), return shipping will be free.

  • Returns requested for reasons other than our error, if accepted, may require the customer to bear the return shipping cost.

10. Order Cancellation

Orders can be cancelled only before they are shipped. Once dispatched, cancellations are not possible, and the order will follow the return process.

11. Refund Exceptions

Refunds may be declined if:

  • The mandatory 360° unboxing video is not provided.

  • The video is edited, incomplete, or does not begin with the sealed package.

  • The product has been used, damaged by the customer, or returned without original packaging.

  • The return request is submitted after the 7-day return period.

12. Contact Us

For any return, replacement, or refund assistance:

Mallu Mart Customer Support

Email: support@mallumart.com

Support Hours: Monday – Saturday | 9:00 AM – 6:00 PM (IST)

Thank you for shopping with Mallu Mart. We appreciate your trust and are committed to delivering a safe, reliable, and satisfying shopping experience.