Refund policy
🛍️ Mallu Mart – Return & Refund Policy
Last Updated: September 2026
At Mallu Mart, we want every customer to receive the correct product in perfect condition. If you receive a damaged, defective, incorrect, or significantly different product from what was ordered, you may request a return or refund subject to the conditions below.
🔄 Return Eligibility
You can request a return if:
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The product received is damaged or defective.
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You received a wrong product or incorrect variant.
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The product is significantly different from the product description.
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Parts or accessories included with the order are missing.
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The product has a manufacturing defect covered by the applicable warranty.
Return requests should normally be submitted within 7 days of delivery, unless a different return period is specifically mentioned on the product page.
🎥 360° Unboxing Video Verification
For certain products, Mallu Mart may request a continuous 360° unboxing video to help verify damage, missing items, tampering, or incorrect products.
For the best chance of a quick resolution:
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Record the package before opening it.
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Show all sides of the package clearly in the video.
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Make sure the shipping label/order details are visible.
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Record the complete opening of the package without cuts or edits.
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Show the product, accessories, packaging, and any visible damage clearly.
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Keep the original packaging until your return request is resolved.
Important: A missing 360° video will not automatically eliminate a customer's rights to raise a genuine complaint. Mallu Mart may use other available evidence, such as photographs, delivery records, packaging condition, product information, or courier records, when reviewing a claim.
💰 Refunds
Once the returned product is received and verified, Mallu Mart will process the eligible refund.
Refunds may be issued to the original payment method or through another suitable refund method communicated to the customer.
The actual time for the amount to appear in your account may depend on the payment provider or bank.
❌ Non-Returnable Products
Certain products may not be eligible for return for reasons such as hygiene, personalization, perishability, or product-specific restrictions.
Any such restriction will be clearly mentioned on the relevant product page before purchase.
📦 Return Shipping
For an eligible return caused by a defective, damaged, incorrect, or significantly misrepresented product, Mallu Mart will provide appropriate return instructions and, where applicable, bear the applicable return shipping cost.
For customer-preference returns, where offered, shipping or other applicable costs may be deducted as clearly disclosed before or during the return process.
🚫 Conditions for Return Rejection
A return may be rejected where there is evidence of:
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Product misuse or accidental damage after delivery.
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Intentional damage.
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Missing components or accessories that were supplied with the order.
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Product alteration or unauthorized repair.
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A return being submitted outside the applicable return period, except where required by applicable law.
📸 Evidence & Verification
Mallu Mart may request photographs, videos, order information, packaging details, or other reasonable evidence to investigate a return or refund request.
360° video verification is intended to protect both customers and Mallu Mart from fraudulent or incorrect claims and to make the verification process more transparent.
📞 Contact Us
For return or refund assistance, contact:
Mallu Mart
📧 mallumart38@gmail.com
Please include your Order ID, registered contact details, and photographs/videos relevant to your complaint.
⚖️ Consumer Rights
Nothing in this policy is intended to restrict any rights or remedies available to customers under applicable Indian consumer-protection laws.
Mallu Mart will provide return, refund, exchange, delivery, and grievance-related information clearly to customers. Indian e-commerce rules specifically require relevant return/refund terms and return-shipping costs to be disclosed clearly and accessibly.