Shipping policy

Shipping Policy

Last Updated: August 2026

Thank you for shopping with Mallu Mart. We are committed to delivering your orders safely and as quickly as possible. Please read our Shipping Policy before placing your order.

1. Shipping Coverage

Mallu Mart currently ships to locations across India. Delivery availability may vary depending on your PIN code.

2. Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • During sale periods or high order volumes, processing may take slightly longer.

3. Estimated Delivery Time

Estimated delivery times are:

  • Metro Cities: 2–5 business days

  • Other Cities & Towns: 3–7 business days

  • Remote Locations: 5–10 business days

Delivery times are estimates and may vary depending on courier services, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Charges

  • Free Shipping may be available on selected products, promotional offers, or orders above the minimum purchase value displayed on our website.

  • If shipping charges apply, they will be clearly shown during checkout before payment.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp (where available). You can use this tracking information to monitor your shipment.

6. Delivery Attempts

Our courier partners will make delivery attempts according to their standard procedures. If delivery cannot be completed due to an incorrect address, recipient unavailability, or refusal to accept the package, the order may be returned to us.

Additional shipping charges may apply if reshipment is requested.

7. Incorrect Shipping Information

Please ensure your shipping address, phone number, and other delivery details are accurate when placing your order.

Mallu Mart is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

8. Damaged or Incorrect Deliveries

If you receive:

  • A damaged product

  • A defective product

  • The wrong item

  • Missing items or accessories

Please contact our customer support within 7 days of delivery.

Important: A continuous 360° unboxing video recorded from the unopened package until the product is fully unpacked is required to support claims for damaged, defective, incorrect, or missing items. This helps us verify claims quickly and process eligible replacements or refunds.

9. Delayed Deliveries

While we work with trusted courier partners, delivery delays may occasionally occur due to:

  • Extreme weather conditions

  • Natural disasters

  • Public holidays

  • Government restrictions

  • Courier operational issues

  • High seasonal order volumes

We appreciate your patience in such situations.

10. Lost Shipments

If your order appears to be lost in transit, please contact our customer support. We will coordinate with the courier partner to investigate and, where appropriate, arrange a replacement or refund in accordance with our policies.

11. Contact Us

For any shipping-related questions, please contact:

Mallu Mart Customer Support

Email: support@mallumart.com

Support Hours: Monday – Saturday | 9:00 AM – 6:00 PM (IST)

Thank you for choosing Mallu Mart. We appreciate your trust and are committed to delivering your orders safely, securely, and on time.