Shipping policy
📦 Mallu Mart – Shipping Policy
Last Updated: September 2026
At Mallu Mart, we work with trusted delivery partners to get your orders delivered safely and as quickly as possible.
🚚 Order Processing
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Orders are generally processed within 1–3 business days after successful payment.
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Orders placed on weekends or public holidays may be processed on the next business day.
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You will receive order and shipping updates using the contact details provided during checkout.
📍 Delivery Time
Estimated delivery time is generally:
🇮🇳 Within India: 3–7 business days
Delivery times may vary depending on your location, courier availability, weather, holidays, and other circumstances outside our control.
Remote and hard-to-reach locations may require additional delivery time.
💰 Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
From time to time, Mallu Mart may offer free shipping or promotional delivery offers. The applicable conditions will be displayed with the relevant offer.
📦 Order Tracking
Once your order has been dispatched, you may receive a tracking number or tracking link through the contact information provided at checkout.
Tracking information may take some time to become active after the courier collects the package.
🏠 Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
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Full name
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House/building number
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Street/locality
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City
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State
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PIN code
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Valid phone number
Mallu Mart is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
🔄 Failed Delivery / Return to Sender
If a package cannot be delivered because of an incorrect address, repeated absence, refusal to accept delivery, or other customer-related reasons, the package may be returned to us by the courier.
Additional shipping charges may apply if the customer requests another delivery attempt, where applicable.
📦 Damaged or Tampered Packages
If you receive a package that appears damaged, opened, or tampered with:
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Take clear photographs of the package.
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Record a continuous 360° video of the package before opening it, where possible.
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Record the unboxing process clearly.
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Contact Mallu Mart as soon as possible.
Please retain all packaging materials until your complaint has been resolved.
Our Return & Refund Policy explains the verification and resolution process.
🎥 360° Unboxing Verification
For damaged, missing, or incorrect-product claims, Mallu Mart may request a continuous 360° unboxing video showing:
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All sides of the package.
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Shipping label.
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Seals and packaging.
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Complete opening process.
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Product and accessories.
This helps us investigate delivery-related issues and protect customers and Mallu Mart against fraudulent claims.
The absence of a video does not automatically remove any consumer rights or remedies available under applicable law.
🌧️ Delivery Delays
Occasionally, delivery may take longer due to circumstances outside our reasonable control, including:
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Severe weather.
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Natural disasters.
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Courier disruptions.
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Public holidays.
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Transportation problems.
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Government restrictions.
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Other unforeseen events.
We will make reasonable efforts to assist customers when such delays occur.
❌ Order Cancellation
If you wish to cancel an order, contact us as soon as possible.
Once an order has been dispatched, cancellation may not be possible and you may need to follow the applicable return process.
🌍 Delivery Locations
Mallu Mart currently focuses on deliveries within India.
Availability may vary depending on the product and PIN code entered during checkout.
📞 Contact Us
For shipping or delivery assistance:
Mallu Mart
📧 mallumart38@gmail.com
When contacting us, please provide your Order ID and registered contact details so that we can assist you more quickly.
Mallu Mart ❤️ — Simple shopping, delivered to your door.