Terms of Service

Last Updated: August 2026

Welcome to Mallu Mart. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before using our services.

1. Acceptance of Terms

By visiting our website or purchasing products from Mallu Mart, you agree to comply with these Terms of Service, our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with any part of these terms, please do not use our website.

2. Eligibility

You must be at least 18 years old or use our website under the supervision of a parent or legal guardian.

3. Products & Pricing

• We strive to ensure all product information, images, descriptions, and prices are accurate.

• Product colors may vary slightly due to screen settings.

• Prices are subject to change without prior notice.

• We reserve the right to discontinue or modify products at any time.

4. Orders

• All orders are subject to acceptance and availability.

• We reserve the right to cancel or refuse any order due to pricing errors, suspected fraud, stock issues, or other legitimate business reasons.

• Customers will be notified if an order cannot be fulfilled.

5. Payments

We accept secure online payments through trusted payment providers. Cash on Delivery (COD) may be available for selected locations.

Your payment information is processed securely by our payment partners. Mallu Mart does not store your complete payment card details.

6. Shipping

Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or other factors beyond our control.

Customers are responsible for providing an accurate shipping address. Additional shipping charges resulting from incorrect address details may apply.

7. Returns & Refunds

Returns, replacements, and refunds are governed by our Return & Refund Policy.

For claims relating to damaged, defective, incorrect, or missing items, a continuous 360° unboxing video recorded from the unopened package until the product is fully unpacked may be required for verification. Claims submitted without the required evidence may be declined in accordance with our Return & Refund Policy.

8. User Responsibilities

By using our website, you agree not to:

• Provide false or misleading information.

• Attempt unauthorized access to our systems.

• Use the website for unlawful or fraudulent purposes.

• Copy, reproduce, or misuse our content without written permission.

• Upload malicious software or interfere with website operations.

9. Intellectual Property

All website content, including logos, text, graphics, images, product descriptions, and designs, is the property of Mallu Mart or its licensors and is protected by applicable intellectual property laws.

Unauthorized use is prohibited.

10. Limitation of Liability

To the maximum extent permitted by law, Mallu Mart shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Nothing in these Terms limits any consumer rights that cannot legally be excluded under applicable law.

11. Third-Party Services

Our website may contain links to third-party websites or services. Mallu Mart is not responsible for their content, policies, or practices.

12. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy.

13. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes become effective when posted on this page. Continued use of our website after updates constitutes acceptance of the revised Terms.

14. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the competent courts in the applicable location within India.

15. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Mallu Mart Customer Support

Email: support@mallumart.com

Business Hours: Monday – Saturday | 9:00 AM – 6:00 PM (IST)