🛍️ Mallu Mart – Terms & Services

Last Updated: September 2026

Welcome to Mallu Mart. By accessing our website or purchasing products from us, you agree to the following Terms & Services. Please read them carefully before using our website.

1. About Mallu Mart

Mallu Mart is an online shopping platform offering products to customers through our website.

By using our website, you confirm that the information you provide is accurate and that you are legally permitted to enter into a purchase transaction.

2. Products & Product Information

We make reasonable efforts to display product descriptions, images, prices, specifications, and availability accurately.

However:

• Product colours may vary slightly depending on your device or screen.

• Images may be for representation purposes where stated.

• Product specifications and availability may change without prior notice.

• We reserve the right to correct genuine pricing, description, or availability errors.

3. Orders & Acceptance

When you place an order, you are making a request to purchase the selected product.

Mallu Mart reserves the right to accept, cancel, or decline an order in situations such as:

• Product unavailability.

• Incorrect pricing or product information.

• Suspected fraudulent activity.

• Incomplete or incorrect customer information.

• Delivery restrictions.

If an order is cancelled after payment has been received, an eligible refund will be processed.

4. Pricing & Payments

All applicable prices and charges will be displayed during the purchase process.

Customers are responsible for providing accurate payment and billing information.

We may use third-party payment providers to securely process payments. Mallu Mart does not store sensitive payment credentials such as card PINs or passwords.

5. Shipping & Delivery

We aim to dispatch and deliver orders within the estimated timeframe displayed during checkout.

Delivery times may vary due to:

• Courier delays.

• Weather conditions.

• Public holidays.

• Incorrect or incomplete address information.

• Events outside our reasonable control.

Customers are responsible for providing a correct and complete delivery address and contact information.

6. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Eligible customers may request a return or refund according to the applicable product and return conditions.

For certain products or claims, Mallu Mart may request photographs or a continuous 360° unboxing video showing the package, shipping label, opening process, product, and accessories.

The verification process is used to help establish the condition of the product at delivery and protect both customers and Mallu Mart against fraudulent claims.

7. 360° Video Verification

Where requested, customers should retain the original packaging and provide clear video evidence when making a damage, missing-item, or incorrect-product claim.

Mallu Mart may review:

• Package condition.

• Shipping label.

• Product condition.

• Accessories and components.

• Packaging materials.

• Delivery information.

• Photographs and videos supplied by the customer.

The absence of a video does not by itself remove any rights or remedies available to the customer under applicable law.

8. Prohibited Use

You agree not to use our website to:

• Commit or facilitate fraudulent activities.

• Submit false or misleading claims.

• Attempt unauthorized access to our website or systems.

• Copy or reproduce our website content without permission.

• Interfere with the operation or security of the website.

• Use automated methods to abuse promotions, discounts, or ordering systems.

9. Intellectual Property

Unless otherwise stated, the Mallu Mart name, logo, website design, graphics, text, product content, and other website materials are owned by or licensed to Mallu Mart.

You may not reproduce, distribute, modify, or commercially use our content without prior permission.

10. Promotions & Discount Offers

Promotional offers, discount codes, coupons, and special campaigns may have their own terms and conditions.

Mallu Mart reserves the right to:

• Set eligibility requirements.

• Limit quantities.

• Cancel offers in cases of misuse or fraud.

• Modify or discontinue promotions where permitted.

Any specific conditions will be communicated with the relevant promotion.

11. Third-Party Services

Our website may use third-party services such as payment gateways, courier companies, analytics providers, and other service providers.

Use of these services may be subject to the respective provider's terms and policies.

12. Limitation of Liability

Mallu Mart will take reasonable steps to provide accurate product and service information.

To the extent permitted by applicable law, Mallu Mart will not be responsible for losses caused by circumstances beyond our reasonable control, including third-party service interruptions, courier delays, technical failures, or events outside our control.

Nothing in these Terms is intended to exclude or limit any liability or consumer rights that cannot legally be excluded or limited.

13. Privacy

Customer information is handled according to our Privacy Policy.

By using our website, you acknowledge that information may be processed as necessary to provide services such as order processing, payment, shipping, customer support, fraud prevention, and legal compliance.

14. Changes to These Terms

Mallu Mart may update these Terms & Services from time to time.

Updated terms will be published on this page with a revised Last Updated date.

Your continued use of the website after changes are published constitutes acceptance of the updated terms, to the extent permitted by applicable law.

15. Governing Law

These Terms & Services are governed by the applicable laws of India.

Nothing in these Terms limits any mandatory consumer protections or legal remedies available to customers under applicable law.

16. Contact Us

If you have questions regarding these Terms & Services, orders, returns, refunds, or other issues, contact us:

Mallu Mart
📧 mallumart38@gmail.com

Please include your Order ID whenever contacting us about an order.

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Thank you for shopping with Mallu Mart. ❤️